Employee Testimonials

“Little things go a long way”

In 2013, I accepted the position of Loan Administration Officer at the National Bank of the Virgin Islands. I enjoy the sincere appreciation I receive, not only from my supervisor, but also from the people I work with. A heartfelt “thanks” goes a long way towards improving my attitude and level of productivity.

What I like best about my job is that my primary responsibility involves interacting with employees at different levels of the organization and across all functional areas. I love to learn new things about the company and banking industry every day, especially as it relates to customer service standards.

I love finance and accounting, and this institution is steering me in the right direction along my career path. My current role is by far the most rewarding yet! The Bank also facilitates external training, which enables me to enhance my skills in line with my development plan and schedule.

Little things go a long way, such as company dinners, recognizing birthdays and actual achievements, which the Bank takes pride in facilitating.

I’m good at my job and feel positive about my contribution to the business at the highest level.

Sherrie Archer – Loan Administration Officer

“It was an awesome opportunity to help British Virgin Islanders who dared to dream”

When I first came to the National Bank of the Virgin Islands about 30 years ago in search of a unique career experience, I was immediately captivated by two things: the closely knit family environment and the relentless focus on helping people.

Prior to joining NBVI, I had been employed by another financial institution for 6 years. While helping people was not new for me, my new job was centered around helping the less fortunate, which was a remarkable fit. For me, the novelty of working at the Bank never wore off over the years, simply because those two qualities that I found when I first came, remained absolute, no matter how challenging the times became.

Of course, the journey was not always a magical one, but I embraced my career with much vigor and enthusiasm; it was a humbling experience and I was the “keeper of dreams” as people confided in me. It was an awesome opportunity to help British Virgin Islanders who dared to dream and wanted a better life for themselves and their families.

I recalled that in the early days, the Bank was a lifeline for the “roots” people, that is, the farmers and fishermen, as well as the small businessmen of the day. However, as the needs of the community changed due to massive growth within the two competing pillars of Financial Services and Tourism, more and more people turned to the Bank as their primary source of funding. In many cases, we were the first, second, third and only options, especially for the less fortunate. We took this challenge very seriously, because people’s fortunes “hung in limbo”.

In its earliest days, the Bank was grossly underfunded, but we rose to the challenge and launched our very own deposit program (mostly funded by the “small man”), to meet the needs of the growing community. As such, I fondly remember being asked to come up with a catch phrase to promote the Bank. I effortlessly wrote, “responding to the needs of a growing community”; this became the Bank’s mantra for many years.

Fast forward 30 years since I first walked through the doors full of promise; it gives me great pleasure to affirm that we at NBVI are still “responding to the needs of a growing community”. More importantly, we are now focused more than ever on becoming your choice, as “the official Bank of paradise”.


Clinton Ward – Senior Account Officer (NBVI employee with the longest tenure)

lscatliffe“But the real joy and appreciation comes from the gratitude of customer”

Over the past 10 years, working at the National Bank of the Virgin Islands has always been a pleasure and very rewarding for me. The staff is small and very family-oriented. Each employee contributes something unique to the culture of the banking environment. Boredom is often at the root of unhappiness, but not at NBVI! There is never a dull moment where you won’t catch yourself laughing at a co-worker’s humorous joke or being entertained by a jovial customer. I enjoy working at NBVI because it is always satisfying to help, engage and interact with both the staff and customers.

But the real joy and appreciation comes from the gratitude of customers you’ve helped to finance their first home, first vehicle or advance their education through a student loan. In the words of the Late Actor/Humanitarian, Danny Thomas, “Success has nothing to do with what you gain in life or accomplish for yourself. It’s what you do for others”.

Latisha Scatliffe – Credit Support Officer